Dedicated Sales and Account Management Team

Michelle Creutzinger, Operations Manager- Call Center

Michelle Creutzinger

Michelle manages the operations department and staffing. She has 20 years of corporate travel experience both as an agent and a manager of agents. Her duties include managing the reservation agents, quality control and training personnel.

Michele Monahan, Online Specialist

Michele Monahan

Michele’s primary responsibilities include Concur and NuTravel site development, implementation, training and site audit services to our clients. Michele was formerly an Account Manager for AAA CTS, having joined AAA in 2005 and possesses a total of 15 years of corporate travel-related experience. She has completed and received certification for implementation and support of both the Concur Travel and NuTravel Online Booking Platforms.

Ericka Reaves, Account Manager

Ericka Reaves

Ericka has 19 years of corporate travel experience. She has experience in many aspects of corporate travel. From being a call center agent to an on-site supervisor to corporate groups to training, Ericka has the know-how in the moving parts of corporate travel. She is able to analyze travel trends and review saving opportunities with our clients. Ericka handles the on-site agent accounts, as well as accounts in the Cincinnati, Washington DC, Virginia, Philadelphia and Kansas markets.

Jenny Corken, Corporate Account Manager

Jenny Corken

Jenny has been in the travel industry for more than 25 years. She has experience in virtually all areas of the agency environment including operations, project management and account management with particular focus on customer service and driving savings results. Jenny manages AAA mid- size accounts where she is responsible for maintaining key customer relationships, problem solving, and retention. Jenny also conducts an in depth analysis of an account’s corporate travel program - identifying new opportunities, implementing solutions as well as vendor negotiations on behalf of her clients. Prior to joining AAA, Jenny was a Corporate Account Manager with Egencia and American Express.

Gina Lofland, Sales Executive

Gina Lofland

Gina joined AAA Corporate Travel in April 2000 and possesses over 19 years of corporate travel related experience. In her current role as sales executive, her primary responsibilities, include: identifying viable prospects, converting prospects to clients, setting up new accounts and transitioning these accounts to the account management team. Her previous travel experience runs the gamut from account management, meeting planning and travel coordinating to serving as a corporate agent. She earned an Bachelor's degree from Northern Kentucky University in 1995. Gina's sales territories cover the Cincinnati (south and central), Kansas and Northern Kentucky markets.

Gerry Lykins, Sales Executive, CTC

Gerry Lykins

Gerry has 27 years of experience in various aspects of the travel industry, including: corporate sales, incentive and group sales, customer service, customized personal and leisure travel, meeting planning and group bookings. Gerry has lived in South America and traveled extensively in both Europe and South America.

Alison Browne Parks, Sales Executive

Alison Browne Parks

Alison is a career professional in the travel and hospitality industry with over 25 years of experience. Previously, she was with AAA’s partnership programs division and worked to provide AAA members with exclusive discounts and benefits. Alison has now joined the corporate travel division and concentrates on our Mid-Atlantic territory, including the Delaware, Maryland, Virginia and Washington, D.C. markets.

Ron Pio, Sales Executive

Ron brings 30 years of sales and account management experience to the corporate travel team. With 15 years of corporate travel experience, including 9 years with Delta and Delta Connection, Ron has a broad understanding of what it takes to have a successful travel management program. He covers the Cincinnati (north, west, and east), Connecticut, Southeastern Indiana, New Jersey, Philadelphia and West Virginia markets.